Return & Exchange Policy

1. Exchange Eligibility

Products with genuine manufacturing defects are eligible for exchange. You must notify us within 3 days of receiving the product if you detect any defect or discrepancy.

2. Conditions for Return & Exchange

• The product must be unused, unwashed and in its original condition with all tags intact.
• Products must be returned in their original packaging.
• An unboxing video clearly showing the product condition at the time of delivery is required.
• Return or exchange requests must be raised within 3 days from the date of delivery.

3. Non-Returnable Items

The following items are NOT eligible for return or exchange:

• Customised or altered products (e.g., stitching, fall-pico, size adjustments).
• Products purchased during sale or with discount coupons.
• Products with missing original tags or packaging.
• Products that have been worn, washed, ironed or altered in any way.
• Intimates, blouses or any product marked as non-returnable on the product page.

4. Return Process

5. Refund Policy

Instead of a monetary refund, we provide a store credit (gift card) for the same amount. This store credit can be used for future purchases on our website.

In special cases, the company may allow reasonable return shipping expenses of up to Rs. 80 per product in the gift card issued.

Refunds to the original payment method may be considered on a case-by-case basis at the sole discretion of Rajgharana Sarees.

6. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately with photographs and an unboxing video. We will arrange a free replacement or exchange for genuine cases after verification.

7. Cancellation

Orders can be cancelled before dispatch by contacting us via WhatsApp or email. Once an order has been dispatched, cancellation requests will not be entertained.

For prepaid orders cancelled before dispatch, the refund will be processed to the original payment method within 5–7 business days.